Warranty And Services

At Flexlink Technologies, we are committed to offering high-quality electronics and excellent after-sales service. Our Warranty and Services Policy provides information on product warranties, how to claim warranty services, and the support we offer to ensure your satisfaction.

1. Warranty Coverage

All products purchased from Flexlink Technologies come with a manufacturer’s warranty, which covers defects in materials and workmanship. The specifics of the warranty, including the duration and conditions, may vary depending on the product and the manufacturer. Please refer to the product details or packaging for the warranty period associated with your purchase.

a. Warranty Period

• Most electronics come with a 1-year limited warranty. Some products may offer extended warranties based on the manufacturer’s terms.
• Accessories and smaller electronics may have a shorter warranty period, typically ranging from 3 to 6 months.

b. What is Covered

The warranty covers:

• Manufacturing defects in materials or workmanship.
• Faults occurring under normal use conditions within the warranty period.

c. What is Not Covered

The warranty does not cover:

• Damage caused by misuse, accidents, or unauthorized repairs.
• Wear and tear, scratches, or cosmetic damage.
• Issues arising from improper handling, installation, or use that doesn’t follow the manufacturer’s guidelines.

2. How to Claim Warranty Services

If you encounter any issues with a product within the warranty period, follow these steps to initiate a warranty claim:

a. Contact Customer Support

• Email us at support@flexlinktech.com.ng or call +2347044963845 with details of the issue, your order number, and proof of purchase.
• Our team will assess your claim and provide instructions on how to proceed.

b. Submit the Product for Inspection

• If the warranty claim is valid, you will need to return the product to Flexlink Technologies for inspection. Please ensure the product is packaged securely and includes all original accessories, manuals, and packaging.
• You are responsible for any shipping costs incurred during the warranty claim process unless the product is deemed defective.

c. Repair, Replacement, or Refund

After the product is inspected:

• If the defect is covered by the warranty, we will offer a repair (if possible), replacement, or refund (if a replacement is not available).
• If the product is not eligible for warranty coverage, we will notify you and provide options for repair or return at your expense.

3. Repairs Outside of Warranty

Flexlink Technologies offers repair services for products that are out of warranty or not covered by the manufacturer’s warranty. We work with certified technicians and authorized service centers to ensure high-quality repairs. Costs for repairs outside the warranty period will be provided upfront, and customers will be responsible for all repair and shipping charges.

4. Extended Warranty Options

For additional peace of mind, Flexlink Technologies may offer extended warranty options on select products. Extended warranties provide protection beyond the standard manufacturer’s warranty period, covering repairs or replacements for a longer duration. Extended warranty plans are optional and can be purchased at checkout or within a specified period after purchase.

5. Product Support and Services

We believe in providing exceptional support even after the sale. Flexlink Technologies offers the following services to assist you:

a. Technical Support

Our technical support team is available to help troubleshoot any issues you may encounter with your products. Whether it’s setup assistance, software updates, or usage tips, we are here to help. Contact us via email or phone for assistance.

b. Installation Services

For select products, we offer professional installation services to ensure your electronics are properly set up and functioning as intended. This service is available for items such as home appliances, smart devices, and security systems. Installation fees will vary depending on the product and location.

6. Exclusions and Limitations

While we strive to ensure that all warranty and service claims are handled efficiently, there are certain exclusions and limitations to our warranty policy:

• The warranty is non-transferable and only applies to the original purchaser.
• Warranty services will only be provided within Nigeria.
• Products that have been modified, altered, or tampered with by unauthorized personnel will void the warranty.

7. Changes to the Warranty and Services Policy

Flexlink Technologies reserves the right to update this Warranty and Services Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically to stay informed about our terms.