At Flexlink Technologies, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes you may need to return an item. This Refund and Returns Policy outlines the conditions and process for returns, exchanges, and refunds. By shopping with Flexlink Technologies, you agree to these terms.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be returned within 7 days of receipt.
- The item must be unused, in its original condition, and with all accessories, manuals, and packaging intact.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Certain items are non-returnable due to health, safety, or personal nature once they are opened or used, such as:
- Software, digital downloads, and licenses.
- Personal care products and wearable electronics (e.g., earbuds) once the seal has been broken.
2. Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at support@flexlinktech.com.ng or call +234 7044963845 with your order number and reason for the return.
- Await Approval: Our team will review your request and provide instructions on how to return the product. Unauthorized returns will not be accepted.
- Return the Product: Carefully package the product, including all original items, and ship it to the address provided by our team. You will be responsible for the return shipping costs unless the product is defective or incorrect.
3. Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you receive a product in poor condition, please notify us within 48 hours of delivery. Once we verify the issue, we will arrange for a replacement product to be shipped to you at no additional cost.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Original Payment Method: The refund will be issued to the same payment method used for the original purchase.
- Processing Time: Refunds typically take 5–10 business days to process, depending on your payment provider.
Please note that shipping fees are non-refundable, except in cases where the product is defective or incorrect. If a refund is issued for a returned product, only the cost of the item will be refunded.
5. Non-Refundable Items
The following items are not eligible for refunds or returns:
- Digital products, software, or downloadable content.
- Items that have been altered or used.
- Clearance or sale items unless the product is defective.
6. Late or Missing Refunds
If you have not received your refund within the expected time, please check with your bank or payment provider first, as there may be processing delays. If you still have not received your refund, please contact us at support@flexlinktech.com.ng for assistance.
7. Warranty Claims
Most of the products sold on Flexlink Technologies come with a manufacturer’s warranty. Warranty claims must be handled directly with the product manufacturer. Flexlink Technologies will assist in facilitating this process but is not responsible for manufacturer warranty policies.
8. Changes to the Refund and Returns Policy
Flexlink Technologies reserves the right to modify this policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:
Flexlink Technologies
3-9 Olukoleosho Street, Simbiat Abiola Way, Ikeja 100282, Ikeja, Lagos
info@flexlinktechnologies.com.ng
07044963845
Thank you for choosing Flexlink Technologies! We appreciate your business and are committed to providing the best possible shopping experience.